Last updated: October 26, 2026. Please read these terms before using Flasho. If you don't agree with them, please don't use our app, website, courier service, or shop.
1. Who these terms cover
- Customers who book a delivery, track an order, or pay cash on delivery.
- Merchants who sign up to dispatch deliveries through the Flasho dashboard or app for their restaurant, store, or brand.
- Shoppers who buy products from vendors on the Flasho Shop or our other marketplace brands.
2. The Flasho service
Flasho is a courier service in Kuwait. For restaurant, store, and home deliveries, we pick up a packed order from a merchant, kitchen, or sender and deliver it to the customer, with live tracking and optional cash on delivery — the merchant is responsible for the order itself; Flasho is responsible for moving it safely and on time. Separately, Flasho also runs marketplace platforms — see section 6.
3. Merchant accounts
- You must give accurate pickup, drop-off, and contact details for every order you create.
- You are responsible for packaging the order so it survives normal handling — see our packaging guidelines.
- You must not use Flasho to ship anything on our prohibited items list.
- Delivery fees follow the rates shown in your dashboard or on our pricing page at the time the order is created.
- We may suspend or close an account that repeatedly ships prohibited items, provides false order details, or abuses our couriers or support team.
4. Cash on delivery (COD)
Where COD is enabled, our rider collects payment from the customer on handover and we settle it to the merchant on our normal settlement schedule. See cash on delivery for how collection and settlement work.
5. Delivery times & attempts
Same-day and on-demand delivery windows are estimates, not guarantees — traffic, weather, incorrect addresses, and unreachable customers can all affect timing. We will make a reasonable number of delivery attempts and contact the customer before marking an order as undelivered.
6. Flasho Shop & marketplace brand orders
The Flasho Shop and some of our other brands are marketplaces that list products from multiple independent vendors. The vendor is responsible for the product itself — its description, quality, safety, and legality — while Flasho (or the brand running the marketplace) operates the storefront, delivery, and cash collection. These orders are governed by these terms together with our refund & return policy, which sets out returns, refunds, and cancellation rules for them, unless a vendor publishes its own different policy for its product.
7. Independent partner brand orders
Some brands we work with are entirely independent — they are not run as a Flasho marketplace, and they only use Flasho for delivery and cash on delivery collection. If you bought a product from one of these brands, your contract for that product is with the brand, not Flasho — their own terms and refund policy apply to the sale. Flasho's responsibility is limited to delivering the order and collecting payment on the brand's behalf.
8. Liability
- We take reasonable care of every shipment, but Flasho's liability for a lost or damaged order is limited to the declared value of the shipment or the delivery fee paid, whichever applies under your merchant agreement.
- We are not liable for delays or failures caused by incorrect information you gave us, force majeure, customs, or circumstances outside our reasonable control.
- Nothing in these terms limits liability that cannot be limited under Kuwaiti law.
9. Intellectual property
The Flasho name, logo, app, and website content belong to Flasho Delivery. You may not copy, resell, or use them without our written permission.
10. Changes to these terms
We may update these terms as our service changes. The "last updated" date at the top of this page shows the latest version. Continuing to use Flasho after an update means you accept the new terms.
11. Governing law
These terms are governed by the laws of Kuwait, and any dispute arising from them is subject to the exclusive jurisdiction of the courts of Kuwait.
12. Contact us
Flasho Delivery
Warfa Real Estate Building, Floor M, Sharq Block 1, Ahmad Al Jaber St, Kuwait City, Kuwait
Phone: +965 6005 2278 · Email: [email protected]
الشروط والأحكام
تنطبق هذه الشروط عند استخدامك لتطبيق أو موقع فلاشو، أو حجز توصيل، أو التسجيل كتاجر، أو الشراء من متجر فلاشو.
- فلاشو شركة توصيل في الكويت — بالنسبة لتوصيل المطاعم والمتاجر، التاجر مسؤول عن الطلب، وفلاشو مسؤولة عن توصيله بأمان وفي وقته.
- يجب تغليف الطلب بشكل جيد، وعدم شحن أي عنصر ضمن قائمة المواد الممنوعة.
- عند تفعيل الدفع عند الاستلام، يقوم المندوب بتحصيل المبلغ من العميل، وتتم التسوية مع التاجر حسب الجدول المعتمد.
- متجر فلاشو وبعض ماركاتنا الأخرى هي أسواق إلكترونية (marketplace) تعرض منتجات من عدة موردين مستقلين. المورّد هو المسؤول عن المنتج نفسه، وفلاشو تدير السوق والتوصيل والتحصيل فقط.
- بعض الماركات التي نتعامل معها مستقلة تماماً وتستخدم فلاشو للتوصيل والتحصيل فقط، دون أن تكون سوقاً تابعاً لفلاشو — العقد الخاص بمنتجها يكون بينك وبينها، وتطبق شروطها وسياسة استرجاعها الخاصة.
- تخضع هذه الشروط لقوانين دولة الكويت، والاختصاص القضائي لمحاكم الكويت.
للاستفسار، تواصل معنا على +965 6005 2278 أو [email protected].
Terms & conditions FAQ
Who do these terms apply to?
These terms apply to anyone who uses the Flasho app or website, books a delivery, signs up as a merchant, or orders from the Flasho Shop.
What happens if I ship a prohibited item?
Flasho can refuse, hold, or return any shipment that contains a prohibited item. See the prohibited items list for details.
Which law governs these terms?
These terms are governed by the laws of Kuwait, and any dispute is subject to the courts of Kuwait.
ما القانون الذي يحكم هذه الشروط؟
تخضع هذه الشروط لقوانين دولة الكويت، ويكون الاختصاص القضائي لمحاكم الكويت.