Refund & return policy

Last updated: October 25, 2026. At Flasho, customer service is our priority — we want every order, whether it is a Flasho Shop purchase or a delivery for one of our marketplace brands, to be easy to track, return, or refund when something goes wrong.

1. Scope of this policy

Flasho operates more than one storefront. This policy has two parts:

• Flasho Shop orders — packaging, printers, flyers, stickers, and courier supplies bought directly on tryflasho.com/shop.html. Sections 2–9 below cover these in full.
• Marketplace brand orders — products bought from one of the other brands that uses Flasho for delivery and cash collection. See section 10.

2. Return eligibility (Flasho Shop)

• Returns are accepted within 14 days of receiving your order.
• Items must be unused, unopened, and undamaged, in their original packaging with any seals, tags, and accessories intact.
• Custom-printed items (flyers, branded stickers, and other personalized print runs) can only be returned if they arrive defective or incorrect.

3. How to request a return or refund

1. Email [email protected] or call +965 6005 2278 within 14 days of delivery.
2. Share your order number, the item(s) you want to return, and the reason.
3. Our team will review your request and arrange a pickup or drop-off.

4. Return delivery costs

• Our mistake (wrong, damaged, or defective item): Flasho covers the return delivery.
• Change of mind: the customer pays the return delivery fee.

5. Refunds

After we receive and inspect your return, we'll notify you whether your refund is approved. Approved refunds for card or Apple Pay orders go back to your original payment method within 5–10 business days, depending on your bank. See section 9 for cash on delivery orders.

6. Exchanges

We don't process direct exchanges. To swap an item for a different one, request a refund and place a new order.

7. Damaged, defective, or incorrect items

If your Flasho Shop order arrives damaged, defective, or isn't what you ordered, contact us within 48 hours of delivery with photos. We'll send a replacement or issue a full refund at no extra cost to you.

8. Order cancellations

• You can cancel free of charge any time before your order is handed to our courier for delivery.
• Once the order has been dispatched, the return process and delivery costs in sections 2–4 apply.

9. Inspection & partial refunds

All returns are inspected. If an item shows signs of use, is missing parts, or comes back with damaged packaging, we may deduct up to 20% of its value or decline the return.

10. Marketplace & partner brand orders

Some products are sold under other brands that use Flasho for delivery, and are not Flasho Shop orders. For these:

• The brand sets and manages its own refund and return policy.
• Flasho's role is limited to delivering the order, collecting cash on delivery where applicable, and — if the brand asks us to — picking up a return from the customer.
• To request a refund or return on a marketplace brand's product, contact that brand directly, not Flasho.
• If Flasho mishandled the delivery itself (late, lost, or damaged in transit), tell us and we'll work with the brand to resolve it.

11. Cash on delivery (COD) orders

Refunds for COD orders — whether Flasho Shop or a brand that routes COD refunds through Flasho — are paid by bank transfer within 10 business days of approval. Please provide accurate bank details when you request the refund.

12. Late or missing refunds

If your refund hasn't arrived within the timeframes above, check with your bank or card provider first. If it's still missing, contact us and we'll follow up right away.

13. Policy misuse

Repeated returns, or returns of used or incomplete products, may lead to restrictions on future Flasho Shop orders.

14. Contact us

Flasho Delivery
Warfa Real Estate Building, Floor M, Sharq Block 1, Ahmad Al Jaber St, Kuwait City, Kuwait
Phone: +965 6005 2278 · Email: [email protected]